Bridge4PS Help Center

You may experience some difficulties with setting up the Multi-Factor Authentication (MFA). If after following the detailed instructions from our tutorial: Bridge4PS Login don't solve the issue, please follow the steps below to resolve the issue:

1. Time-sensitive code: Enter the 6-digit code from your authenticator app within 30 seconds before it expires, when copying the code you'll see a timer next to it.
2. Try the Secret Key option: If the QR Code is not recognized or the MFA codes are flagged as invalid, select the “Secret Key” option in your Authenticator app to complete the setup.
   Notes:
   You can copy/paste this Secret Key from the login page to the Authenticator app for easy setup.
   Save the Secret Key in a secure place as it must be used for all devices connected to the Bridge4PS account.
3. Make sure your phone’s time is set automatically
   - iPhone/iPad: Go to Settings → General → Date & Time → Set Automatically (turn this ON).
   - Android: Go to Settings → General Management → Date & Time → Toggle on these two options: 'Automatic date and time' & 'Automatic time zone'.
4. Setup the MFA again: Remove the existing Bridge4PS entry from your authenticator app and re-scan the QR code or re-enter the secret key we provided and try again.
5. Login from another device: Try to sign in from desktop or another device instead of mobile. 

• Your phone type (Android or iPhone)
• Which authenticator app you’re using (Google Authenticator, Microsoft Authenticator, etc.)