Bridge4PS Help Center

Before you start: After you reset your password, you only have 5 minutes to enter the verification code. Make sure an authenticator app (such as Google Authenticator, Microsoft Authenticator, or Duo Mobile) is already installed on your phone before you begin the login process.

If you experience any difficulties setting up the Multi-Factor Authentication (MFA) and the issue persists after following the detailed instructions from our tutorial: Bridge4PS Login, please follow the steps below to resolve the 

issue:

 MFA Video Tutorials

If you prefer a quick walkthrough, watch the MFA setup videos below:

• MFA Setup – Desktop: [Watch Desktop Video]
  
  

• MFA Setup – Mobile App: [Watch Mobile Video]
  
  

1. Time-sensitive code: Enter the 6-digit code from your authenticator app within 30 seconds before it expires, when copying the code you'll see a timer next to it.
2. Try the Secret Key option: If the QR Code is not recognized or the MFA codes are flagged as invalid, select the “Secret Key” option in your Authenticator app to complete the setup.
   Notes:
   You can copy/paste this Secret Key from the login page to the Authenticator app for easy setup.
   Save the Secret Key in a secure place as it must be used for all devices connected to the Bridge4PS account.
3. Make sure your phone’s time is set automatically
   - iPhone/iPad: Go to Settings → General → Date & Time → Set Automatically (turn this ON).
   - Android: Go to Settings → General Management → Date & Time → Toggle on these two options: 'Automatic date and time' & 'Automatic time zone'.
4. Setup the MFA again: Remove the existing Bridge4PS entry from your authenticator app and re-scan the QR code or re-enter the secret key we provided and try again.
5. Login from another device: Try to sign in from desktop or another device instead of mobile. 

• Your phone type (Android or iPhone)
• Which authenticator app you’re using (Google Authenticator, Microsoft Authenticator, Duo Mobile, etc.)