First-time user login:
  1. Be sure you are entering the username all lowercase.
  2. Try your email address all lowercase as an alternative to the username provided in the welcome email.
  3. Temporary password is case sensitive. Be sure you are using the appropriate cases and special character(s).

After initial login:
  1. Select “Forgot your Password” below the username field on the login screen and enter your username or email address (all lowercase) 
  2. You will receive a password reset code.
    • The default method to receive the reset code is email.
    • If email has been disabled for your org, the reset code will be sent via text.
  3. Passwords are case sensitive and must contain a minimum of 8 characters including:
    • (1) Capital letter
    • (1) Lowercase letter
    • (1) Special character (avoid using @ for the character)
    • (1) Number
If you are still unable to login, contact