First-time user login:
  1. Be sure you are entering the username in all lowercase.
  2. Try your email address all lowercase as an alternative to the username provided in the welcome email.
  3. The temporary password is case sensitive. Be sure you are using the appropriate cases and special character(s).
  4. Manually type the temporary password rather than copy/paste to avoid adding extra spaces.

After initial login:
  1. Select “Forgot your Password” below the username field on the login screen and enter your username or email address (all lowercase). 
  2. You will receive a password reset code.
    • The default method to receive the reset code is email.
    • If the email has been disabled for your organization, the reset code will be sent via text.
  3. Passwords are case sensitive and must contain a minimum of 8 characters including:
    • (1) Capital letter
    • (1) Lowercase letter
    • (1) Special character (avoid using @ for the character)
    • (1) Number
If you are still unable to login, contact